Returns are accepted within 14 days of receipt of fabric if fabric is in it's original uncut, unwashed condition. After a fabric has been washed, cut into or altered in any way, you waive your right to a return, refund or exchange. The customer is responsible for return postage. If the return is at no fault of Raspberry Creek Fabrics and is at the will of the customer, original postage will not be included in the refunded amount. This return policy applies to bulk orders as well.
In the off chance you receive a flawed piece of fabric, please contact us within 14 days of receipt. We will more than happily replace the flawed piece of fabric if we are notified within 14 days. Resolutions for fabric flaws outside of the 14 day window will be handled on a case by case basis.
All non-printed items are cut from the bolt. If you'd like multiple continuous yards just add multiple quantities to your shopping cart. We cut continuously for fabrics in the same order. If multiple orders are placed we can not guarantee continuous yardage. When purchasing yardage over 10 yards, we try to keep those cuts continuous. However, it is difficult to cut yardage over 10 without encountering a flaw. On purchases over 10 yards of a single item you may receive separate cuts.
Oftentimes fabric is milled a bit wider than our spec, so there my be a bit of blank fabric near the selvage. This does not mean you received less printed fabric than what you paid for. You will receive the witdh of printed fabric we advertise for your selected print base.
There are no returns accepted on custom printed fabric or wallpaper.
Once an order has shipped and the customer has received tracking, Raspberry Creek Fabrics is no longer responsible that order. It is in the hands of a courier (USPS/FedEx/UPS/DHL) and all questions regarding the packages whereabouts should be directly to the mail couriers customer service referencing the tracking number provided.
International customers: Raspberry Creek Fabrics does not ship outside of the United States, but you may use a third party mail forwarding service. Once it is in the hands of the mail forwarding service, we can no longer track your package. Please contact your chosen forwarding service and they will assist you further. Customers outside of the US are responbile for paying any customs, duties or VAT taxes associated with their order.
As part of our eco-friendly business model, we do not wrap orders in plastic before placing them in the shipping bag or box. If you would like extra protection such as plastic, around your order please leave a note at checkout requesting your fabrics be wrapped in plastic before shipping.
In the off chance you receive a flawed piece of fabric, please contact us within 14 days of receipt. We will more than happily replace the flawed piece of fabric if we are notified within 14 days. Resolutions for fabric flaws outside of the 14 day window will be handled on a case by case basis.
