Retail Fabric Shop Policies and FAQ's

Retail Fabric Shop Policies

  • Returns are accepted within 14 days of receipt of fabric IF fabric is in it's original uncut, unwashed condition. If the return is at no fault of Raspberry Creek Fabrics, the customer is responsible for return postage.
  • All items are cut from the bolt. If you'd like multiple continuous yards just add multiple quantities to your shopping cart. We always cut continuously.
  • Once an order has shipped and the customer has received tracking, Raspberry Creek Fabrics is no longer responsible that order. It is in the hands of a courier (USPS/FedEx/UPS/DHL) and all questions regarding the packages whereabouts should be directly to the mail couriers customer service referencing the tracking number provided.
  • USPS tends to be the most reliable, and fastest processing and shipping method. If the option to ship USPS is in the same price range, and you have picked shipping with another carrier, we will ship USPS unless specifically requested otherwise. 
  • International customers: Once a package has reached the destination countries customs department, Raspberry Creek Fabrics can no longer track that package. Please contact your local post with the tracking number provided and they will assist you further. 
  • We recommend washing on cold or warm in a gentle cycle using a mild, phosphate free detergent and tumble dry on low. For best, results wash with like fabrics avoiding abrasive items like towels and jeans. Iron on low with plenty of steam.
  • LOCAL PICK UP: We are available for local pick up Monday-Friday, 9 am - 3 pm. 8695 S Highland Drive, Sandy.  If you pick local pick up at checkout, because it is the free option, but you don't live in Utah, your order is either going to be held for local pick up and you can take a road trip to visit us, or you will receive a PayPal invoice for your shipping and we'll hold your order until that invoice is paid.
  • Turn around time: 3-5 business days, but don't be surprised if your order ships in 1-2 business days. We know how much you all LOVE fabric! If you purchased during a site wide sale, please expect a 5-7 business day turn around.